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Privacy Policy

PRAQUALUX HEALTH TECH PRIVATE LTD, a company incorporated under the Companies Act, 2013, with its registered office at INNOV8 CP2, 44 Backary Portion, 2nd floor, Regal Building, New Delhi - 110001, India (hereinafter referred to as the ‘Company’) is engaged in providing medical assistance to the patients (the “Services”) with utmost transparency.  We value the privacy of our users. We are also committed to the safety and protection of our customers’ data and information. This Privacy Policy (the ‘Policy’) applies to our Website ‘www.jeev.life’, its mobile-friendly website interface, and iOS/Android Mobile Application under the name of ‘Jeev.life’ (the Website and the Application shall individually and collectively be referred to as the ‘Platform’). We would collect, store, use, and process the personal data and information provided by you while accessing and/or using the Platform. In pursuance of the foregoing, this Policy inter alia governs the manner of collection, storage, usage, processing, and protection of your information including the type of data collected, the manner of collection, the purpose of collection, and intended use, disclosure of information, your data protection rights etc. By accessing, visiting, and using the Platform, you consent to the provisions stipulated in this Policy. You are advised to carefully read this Policy before visiting, using, and accessing the Platform, and in the event, that you disagree with its provisions, discontinue such use and access.

 

For this Policy, the terms ‘We’, ‘Us’, and ‘Our’ refer to the Company, and ‘You’, ‘Your’, and ‘Customers’ refer to the Users (including the visitors) of the Platform.

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Definition

 

  1. ‘Consent’ of the user means any freely given, specific, informed, and unambiguous indication of the User’s wishes by which the user, by a statement or by clear affirmative action, signifies agreement to the processing of personal data relating to the user,

  2. ‘Data concerning health’ means personal data related to the physical or mental health of a natural person, including the provision of health care services, which reveal information about his or her health status,

  3. ‘Data controller means the person, entity, authority, or agency that determines, whether, alone or jointly with others the purpose and means of processing personal data. The company is the data controller for this policy,

  4. ‘Personal Data’ means information relating to living [or dead] persons that can be used and referenced to identify such person, directly or indirectly, such as but not limited to name, contact information, identification number, location data, etc. When the user desires to receive services from the Company, we may ask you to provide us with certain personal data about yourself including name, age, contact number, residential information, identification Cards (as per the governing laws) along with a copy of the same, photo, credit or debit card information, its expiry dates and authentication codes, UPI IDs, amongst other that matters. If you choose to not provide your information, you might not be able to avail of our services. The personal data shall also include your user ID/ login IDs, passwords, and medical records for accessing the platform for the registered users,

  5. ‘Processing’ of personal information or data includes activities such as structuring, storage, collection, recording, organization, retrieval, adaptation or alteration, consultation, use, dissemination, disclosure by transmission, or otherwise making available, alignment or combination, restriction, erasure, or destruction of personal data,

  6. ‘Service providers’ include medical practitioners, doctors, hospitals, clinics, care centers, and caregivers providing medical services through the platform,

  7. ‘Special categories of personal data’ include medical history, genetic data, and data concerning health, religion, data concerning sex life, and sexual orientation,

  8. ‘User’ means an individual or legal entity looking to avail various kinds of medical services through the platform, and shall also include a visitor of the platform.

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What do we collect and how do we collect your data?

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WHAT DATA DO WE COLLECT AND HOW DO WE COLLECT IT?

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  • PERSONAL DATA PROVIDED BY YOU

  1. We collect personal data that you provide on the platform such as your name, telephone number, email address, location, and the consent to contact you via various means [not limited to] including WhatsApp, Email, Telephone, Fax, chat, video conferencing, etc. In addition to the foregoing, we collect the special category personal data that you provide on the platform including data concerning your health, medical condition, medical history & documents, sex life, or sexual orientation.
     

  2. It is pertinent to note that the mere browsing of the platform by you shall not require you to provide or submit to us the foregoing data and information. The said data shall be collected and stored by us only if you voluntarily submit your data on the platform for purposes including i) When You provide such name, address, email, contact details, and data concerning your health during registration of your account or for any inquiries, opinions, and quotes on the platform, (ii) when you subscribe to our newsletter and communications by providing your email address, (iii) when You participate in surveys, sweepstakes, contests and promotions, (iv) when You communicate with our customer service. You may at your discretion choose not to provide such information, however, in such cases, we shall be unable to provide our services to you and your access to our platform may become restricted.

 

  • DATA AUTOMATICALLY COLLECTED BY US
     

  1. In addition to the data provided by you, our platform uses technologies such as artificial intelligence, cookies, web beacons, log data, and third-party analytics for data collection, analysis, and building the required intelligence necessary to provide & improve the experiences of our customers including yourself.

 

  • CHAT, AUDIO, AND VIDEO RECORDING
     

  1. To improve the patient’s experience and improve the overall quality of conversation between the User, the service provider, and us, our platform would keep a record of all the chats, voice calls, and video calls. The purpose of storing this data is only to improve the quality of conversation and is used only for internal purposes.

 

  • LOG DATA
     

  1. Log data and files are collected by us when you use and interact with the platform. The information collected includes your IP (Internet Protocol) address, browser type and version, geographical location, operating system, date and time stamps, URLs of referring/exit pages, pages visited, and device ID. This information does not identify any user and is used to analyze trends, track User movements across the platform, administer the platform, and collect demographic information to develop an understanding of your needs and preferences to customize our platform, features, and services accordingly. Except where it is expressly mentioned in this policy, this information is not mixed or commingled with your data,
     

  2. When you browse on a platform using a browser, certain data generated by the platform is stored on your device to remember information about you. Cookies are used to enable functions of the service, provide analytics, store your preferences, deliver advertisements, etc. Cookies help us understand how the platform is being used and eventually help us to improve your experience.

 

  • HOW WE USE YOUR DATA
     

  1. We assure you that the information collected and stored by us shall not be used and processed for any unlawful, illegal, or illicit purposes and shall be used only to provide the services on the platform. The legal basis for collecting and using the data described above will depend on the type of data collected, the specific context in which we collect it, and the purposes for which it is used,

  2. The data may be used by us to send out the verification code or OTPs while registering on the Platform or availing the Services. The Company also uses Personal Data to support expeditious transactions on the Platform.

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  • DISCLOSURE AND SHARING OF DATA 

 

  1. Except where otherwise expressly provided the information collected by us shall not in any manner be disclosed to any unaffiliated third party. We may, however, disclose your information to our domestic or international affiliates, subsidiaries, joint venture partners, licensees, and representatives, solely for the purposes stipulated in this privacy policy,

  2. We may share your information with parties directly authorized by you to receive the data, for instance, we may share your data with a medical service provider of your choice,

  3. We may work with and outsource certain services to third-party vendors, consultants, agents, and service providers to enable us to provide our services more efficiently. The outsourced services may include without limitation a) marketing, b) billing, c) backup and storage, d) payment processing, e) analysis, f) customer database management, g) providing customer services & technical support, h) and such other services to maximize our business. In pursuance of the aforementioned outsourcing, we may disclose your information to such third-party service providers. We do not sell, share, rent, or trade any of your data with any third party for their promotional purposes,

  4. We may disclose the Google analytics, statistics, and demographic reports developed by us by analyzing your usage patterns and behavior to our internal team to improve the Platform and the services. Such statistics and reports contain anonymous information such as preferences, and pages frequently visited that do not constitute personally identifiable information. The information is used in a manner such that no single person can be identified using such compilations,

  5. In the event of a transfer of our business, undertaking, or assets, whether in whole or in part as a result of a merger, acquisition, restructuring, reorganization, or otherwise your information may be disclosed to the transferee to the extent of such transfer, and we shall make reasonable efforts to protect Your information by our privacy policy. We will notify you of the change in control and use of your data and of options you may have regarding the same,

  6. We may disclose information where we believe disclosure is necessary or required (i) by law or regulation, to comply with legal process or government requests (including in response to public authorities to meet national security or law enforcement requirements), or (ii) to exercise, establish or defend our legal rights,

  7. We may disclose your information if it is necessary to protect the vital interests of any person,

  8. For any other purpose, we may disclose your Data with Your consent.

 

  • YOUR DATA PROTECTION RIGHTS
     

  1. RIGHT TO INFORMATION
    You have the right to free information about your stored data, the origin of the data, its recipients, and the purpose of the data processing.
     

  2. RIGHT TO ACCESS
    You have the right to access your data held by us and request a copy of such data.
     

  3. RIGHT TO WITHDRAW CONSENT
    Where you have given your consent to the processing of data, You have the right to withdraw your consent to such processing. However, your withdrawal shall not affect the lawfulness of any processing based on the consent granted before your withdrawal. When you withdraw consent, you acknowledge that it may negatively affect the quality of our Services.
     

  4. RIGHT TO RECTIFICATION
    You have the right to request the correction and rectification of Your data in case of any inaccuracies.
     

  5. RIGHT TO ERASURE
    You have the right to request for the deletion of your data held by us, provided, however, we shall not carry out this request in the event we need your such data to comply with any legal obligation or for the exercise or defense of any legal claims.
     

  6. RIGHT TO RESTRICT PROCESSING
    You have the right to restrict our processing of your data where you believe the data to be inaccurate, the processing is unlawful or we no longer need to process it for a particular purpose unless such processing is required to fulfill any legal obligation or in the exercise or defense of any legal claims.
     

  7. RIGHT TO DATA PORTABILITY
    You have the right to obtain Your data and have us provide it to you in a structured, electronic, and machine-readable format and to transmit it to another data controller. If you request a direct transfer of the data to another data controller, this will be done so far as it is technically feasible.
     

  8. RIGHT TO OBJECT
    You have the right to object to the processing of your data at any time on grounds relating to your particular situation and by applicable law We process such data based on your consent, to perform a contract with you, or in furtherance of our legitimate business interests. We may continue to process the Data where required to fulfill any legal obligation, to exercise or defend any legal claim, or any other exception under applicable law.
     

  9. RIGHT TO COMPLAINT​

  • If you have any complaints about how we handle your data, you must contact us at patients@jeev.life

  • To exercise any of your rights you may contact us at patients@jeev.life or send us your request/complaint at INNOV8 CP2, 44 Backary Portion, 2nd floor, Regal Building, New Delhi - 110001. We will respond to and resolve your request without undue delay and no later than the timelines prescribed under applicable laws.​
     

10. DATA RETENTION

  • We may retain and use your data as necessary for the purposes as set out under this policy or to comply with our legal, regulatory, accounting, or reporting obligations. Consistent with these requirements, we will try to delete your data within the time limits imposed by applicable law, if any upon request. When we have no justifiable business need to process your data, we will either delete or anonymize it, or, if this is not possible (for example, because Your data has been stored in backup archives), then we will securely store data and isolate it from any further processing until deletion is possible,

  • You may withdraw your consent to submit the information by sending an email to us at patients@jeev.life. In case, you choose to do so then your access to the platform may be limited, and we would provide the limited services to you.
     

11. INTERNATIONAL TRANSFERS

  • Your data and information may be transferred to and maintained on computers and servers located outside of your state/ country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. We will take all steps reasonably necessary to ensure that your data is treated securely and by this privacy policy and no transfer of your information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information. Where applicable law requires us to ensure that an international data transfer is governed by a data transfer mechanism, We use one or more of the following mechanisms: European Commission’s Standard Contractual Clauses with a data recipient outside the EEA (European Economic Area), verification that the recipient has implemented binding Corporate Rules, or verification that the recipient adheres to the EU-US and Swiss-US Privacy Shield Framework. We have implemented similar appropriate safeguards with our service providers, partners, and affiliates.
     

12. SECURITY

  • We employ and maintain administrative, technical, and physical measures, policies, and procedures to ensure the security, integrity, and confidentiality of your data against accidental, unauthorized, unlawful access, disclosure, alteration, loss, or destruction including a) guidelines on proper disposal of data when no longer required, b) access controls on electronic system to maintain, access or transmit data, c) access restrictions to locations containing data, d) encryption of electronic data, e) dual control procedures, f) testing and monitoring of electronic systems, g) procedures to detect actual or attempted attacks or intrusions on systems containing data. Your data is provided only to authorized persons and we use Secure Sockets Layer (SSL) or Transport Layer Security technologies for the protection of your data in transit,

  • The platform is scanned regularly for vulnerabilities to make your use of the platform as safe as possible. Further, the company shall adopt such other measures as provided under the prevailing laws from time to time to protect your data,

  • We strongly recommend you not share your login ID and password (“credentials”) or bank account details with anyone under any circumstances. Any personnel of the Company would never contact you asking for your credentials or bank account details; hence you are advised not to entertain such faux calls or messages and report regarding the same to the Company at the earliest to enable us to take appropriate steps,

  • Despite our best efforts, no website, mobile application, database, or system is completely secure. As a result, we do not guarantee or warrant the security of any information you transmit through the Platform and you do so at your own risk. If you have a reason to believe that your interaction with the Platform is no longer secure, you should forthwith notify us of the same at patients@jeev.life.
     

13. MINORS

  • Our platform and services are not directed for use by minors. We do not knowingly collect data from minors and minors must have consented to interact with us or use the services from their parent or guardian. If a parent or guardian becomes aware that his or her child has provided us with data without their consent, he or she should contact us at patients@jeev.life. If we become aware that a minor has provided us with data, we will take steps to delete such information from our files.
     

14. AMENDMENTS

  • We may review and update this Privacy Policy periodically in response to changing legal, technical, and business developments. When we update this privacy policy we will note the date of its most recent revision above. If we make material changes to this privacy policy, We will take appropriate measures to inform you in a manner that is consistent with the significance of the changes we make and is by applicable law. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
     

15. LIABILITY AND WARRANTY

  • Although we have implemented and employed the necessary Internet security methods and technology to secure the information and data transmitted to us, the security of the data transmitted over the internet cannot be guaranteed; thereby we cannot ensure or warrant the security of any information that you transmit to us. Accordingly, the users share their data with us entirely at their own risk. In light of the above, the company declares as follows:

  • We shall not be held liable for any loss or injury caused to you, as a result, of voluntary disclosure of the data by the User to a third party,

  • Further, notwithstanding anything contained in this policy, we disclaim all warranty for any loss, damage, or misuse of the Data,

  • We disclaim all the warranty and take no responsibility and liability for the privacy practices and security of data collected by the third-party website linked to our channel and services that are outside our control.
     

16. DISCLAIMER

  • We do not collect the data of any individual except when such an individual voluntarily shares information and data on our Platform. Upon such voluntary disclosure of information and data, we may further verify and collate the information and data from information available in the public domain (as permitted by law) to prevent cases of identity theft, fraud, etc. We may receive your information and data through third-party websites if you are connected to us through those websites and services.
     

17. GRIEVANCES AND CONTACT DETAILS

In the event of any queries or grievances you may contact us at patients@jeev.life

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